Privacy policy
Last updated: 14 August 2026
Wonton Bears is a small Australian business. This policy explains what personal information we may collect when you visit wontonbears.com, buy something from us, or contact us, and what we do with it.
What we collect
The information we collect depends on how you interact with us.
If you place an order, we may receive information such as your:
- name
- email address
- billing and delivery address
- phone number, if provided
- order and transaction details
If you contact us, we receive the information you choose to include in your message.
Our website and the services that support it may also automatically collect some technical information, such as your IP address, browser or device information, cookies, and information about how you use the site.
Payment information is processed through the payment services available through our Shopify store. We do not need to see or store your full credit or debit card details ourselves.
How we use your information
We use personal information where reasonably necessary to run Wonton Bears, including to:
- process and fulfil orders
- arrange delivery
- communicate with you about an order
- respond to questions or messages
- manage returns, refunds or other customer service issues
- operate, maintain and improve our website
- prevent fraud or misuse
- keep records and meet our legal, tax and accounting obligations
- send marketing communications where you have chosen to receive them
We don't sell your personal information.
Who we share information with
We share personal information only where reasonably necessary to provide our products and operate the store, or where required by law.
This may include service providers such as:
- Shopify, which hosts and operates our online store
- payment providers
- delivery and shipping providers
- email and website service providers
- professional advisers or other service providers where reasonably necessary for our business
These organisations may handle your information under their own privacy policies and terms.
Shopify
Our store is hosted by Shopify.
Shopify processes information about visitors and customers in order to provide its ecommerce services to us. Some information may be processed or stored outside Australia as part of Shopify's global services.
You can find more information about how Shopify handles personal information in Shopify's own privacy information.
Cookies and website information
Like most online stores, our website uses cookies and similar technologies.
These help the website work, remember preferences, understand how the site is being used and, depending on the services we have enabled, measure the effectiveness of our communications or marketing.
You can control or block many cookies through your browser settings. Some parts of the website may not work properly if certain cookies are disabled.
Where required, our website may also provide cookie or privacy controls through Shopify.
Marketing
If you choose to receive emails or other marketing from us, we may use your contact details to send them to you.
You can unsubscribe at any time using the unsubscribe link in a marketing email or by contacting us.
We may still contact you about an order or another transaction even if you have opted out of marketing.
Keeping information
We keep personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, keeping business and tax records, resolving disputes and meeting legal requirements.
We take reasonable steps to protect the information we hold, although no online system or method of transmission can be guaranteed to be completely secure.
Children
Our website may be viewed by people of different ages, but purchases and direct dealings with us should be made by an adult.
We do not knowingly seek to collect personal information directly from children. If you believe a child has provided personal information to us without appropriate permission, please contact us and we will look into it.
Your information
If you would like to ask what personal information we hold about you, correct information that is inaccurate, or ask us to delete information where appropriate, please contact us.
There may be circumstances where we need to keep certain information, for example for legal, accounting, fraud-prevention or transaction-record purposes.
Other websites
Our website may contain links to other websites or services.
We aren't responsible for how those third parties handle personal information, so you should check their privacy information if you choose to use them.
Changes to this policy
We may update this policy if our website, services or privacy practices change.
When we do, we'll update the date at the top of this page.
Contact
If you have a question about this policy or how we handle personal information, you can contact us at:
Wonton Bears
Australia