Refund Policy

We hope your bear arrives exactly as it should. If something isn't right, please get in touch.

Returns

You can request a return within 30 days of receiving your order.

To be eligible for a return, the item needs to be in the same condition you received it — unused, with its original packaging and art print.

To start a return, email us at hello@wontonbears.com.

If we accept the return, we'll let you know how and where to send it back and provide a return shipping label where applicable.

Please contact us before sending anything back, as we can't accept returns that haven't been arranged with us first.

If you have any questions about a return, you're always welcome to email us at hello@wontonbears.com.

Damaged, faulty or incorrect orders

Please have a look at your order when it arrives.

If your bear is damaged or faulty, or we've sent you the wrong item, let us know as soon as you can at hello@wontonbears.com so we can sort it out.

Exchanges

If you'd like a different bear, the simplest way is to return the one you have and, once the return has been accepted, place a new order for the one you'd like instead.

Refunds

Once your return arrives, we'll check it and let you know when your refund has been approved.

Approved refunds will be returned to your original payment method. This can take up to 10 business days, and your bank or card provider may take a little longer to show the refund in your account.

If more than 15 business days have passed since we approved your refund, please email us at hello@wontonbears.com.

Nothing in this policy limits any rights you may have under Consumer Law.